Zinc Gifts and Lifestyle
1396 Toorak Rd, Camberwell, 3124
Ph: (03) 9889 4763
Fax: (03) 9889 4763
Description of goods and services offered
Zinc sells jewellery, homewares and other gift products
Shipping Practices and Delivery Policy
Shipping and Delivery Policy: We deliver products World wide using Australia Post. Shipping costs are as follows: domestic flat rate of $6.95, domestic registered $14.95, domestic express flat rate $9.95 international flat rate $15, international registered $24.95, international express flat rate $49.95. This cost will be calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Domestic shipping times are estimated at between 3-7 business days depending on your location within Australia (please note these are estimates). International shipping times are estimated at between 7-14days. Shipping Destinations: Zinc Pty Ltd ships goods world wide.
Pricing Policy: All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 15.06.2011. Product prices are regularly updated when price changes are received from our suppliers.
Domestic flat rate of $6.95, domestic registered $14.95, domestic exoress post $9.95, international flat rate $14.95, international registered post flat rate of $24.95, international express flat rate $49.95. These prices are for every order regardless of quantity.
Card Types Accepted
Customer Service Policy
Zinc is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel it we will issue a full refund. Standard delivery timeframes are between 3-5 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 1 business day to arrange an immediate refund, a back order or an agreeable alternative item.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
Security Policy When purchasing from Zinc your financial details are passed through a secure server using the latest 128- bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre firstname.lastname@example.org.
Product Returns & Repairs
Zinc will refund a purchased item in the case of the goods being defective or an incorrect shipment. Proof of purchase is required. Please use the e-mail sent to you at the time of order.
Please contact us on +61 3 9889 4763 or by e-mail to email@example.com to discuss the a damaged or incorrect shipment.
When returning an item it must be packed safely for the return transport, with a copy of the proof of purchase and clearly marked as follows:
1396 Toorak Road,
Camberwell, VIC 3124
We will organise and ship the faulty item at our expense*. We will determine the most appropriate method of returning the goods on a case by case basis.
* We will incur all shipping costs if the item is deemed to be faulty â€“ we will not cover shipping costs for items which are broken or damaged due to mistreatment or harsh wear.
We will assess the goods when they are received and either replace with the same style, colour and size or exchanged for another item (any difference in price to either be credited or charged accordingly) or a refund offered. (Please note that refunds can only be issued to the credit card on which the item was originally purchased)
Zinc is happy to exchange all purchased items within 7 days of the purchase being made, proof of purchase is required. You may exchange the item for another or have a credit note issued. This credit note is valid for 3 months from date of issue.
Can I return an item due to change of mind?
If the item is returned (within 7 days of you receiving it) with proof of purchase we are happy to exchange it or issue a credit note (vaild for 3 months), however we do not refund due to change of mind. Please see Terms and Conditions for further details.
Is everything in your store sold in your online store?
No. If you have seen something instore that doesn’t appear in our online store please feel free to call us (03 9889 4763) or email (firstname.lastname@example.org) to discuss. Most of the time we will be happy to take over the phone payment and get the goods on their way to you as soon as possible.
How long does delivery take?
Between 2- 7 days for all Australian addresses. (if your purchase has not arrived within 10 days please contact the store)
Out of Stock products.
If an item is out of stock please feel free to call or email the store to discuss when the item is expected to be in stock again.
You may also leave your contact details so we can notify you when the item comes in.
Do you take customer orders?
Yes for most items we are happy to take customer orders (with a 20% deposit required).
Please call or email the store to discuss.
Do you layby?
Yes, we do accept layby. However at this point we do not process them directly through the online store, so please phone the store to organise this.
What postage service do you use?