Contact Information
Zinc Gifts and LifestyleABN:
1396 Toorak Rd, Camberwell, 3124
Ph: (03) 9889 4763
Fax: (03) 9889 4763
Email: hello@zincgifts.com.au
Description of goods and services offered
Zinc sells jewellery, homewares and other gift productsShipping Practices and Delivery Policy
Shipping and Delivery Policy: We deliver products World wide using Australia Post. Shipping costs are as follows: domestic flat rate of $6.95, domestic registered $14.95, domestic express flat rate $9.95 international flat rate $14.95, international registered $24.95, international express flat rate $49.95. This cost will be calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Domestic shipping times are estimated at between 3-5 business days depending on your location within Australia. International shipping times are estimated at between 3-10 days. Shipping Destinations: Zinc Pty Ltd ships goods world wide.Transaction Currency
Pricing Policy: All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 15.06.2011. Product prices are regularly updated when price changes are received from our suppliers.Shipping Costs
Domestic flat rate of $6.95, domestic registered $14.95, domestic exoress post $9.95, international flat rate $14.95, international registered post flat rate of $24.95, international express flat rate $49.95. These prices are for every order regardless of quantity.Card Types Accepted
Customer Service Policy
Zinc is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-5 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 1 business day to arrange an immediate refund, a back order or an agreeable alternative item.Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don't perform as advertised.Privacy Policy
Zinc is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Zinc uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Zinc only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.Security Policy
Security Policy When purchasing from Zinc your financial details are passed through a secure server using the latest 128- bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre hello@zincshop.com.au.Product Returns & Repairs
Zinc will refund a purchased item in the case of the goods being defective or an incorrect shipment. Proof of purchase is required. Please use the e-mail sent to you at the time of order.Please contact us on +61 3 9889 4763 or by e-mail to hello@zincgifts.com.au to discuss the a damaged or incorrect shipment.
When returning an item it must be packed safely for the return transport, with a copy of the proof of purchase and clearly marked as follows:
Zinc
1396 Toorak Road,
Camberwell, VIC 3124
We will organise and ship the faulty item at our expense*. We will determine the most appropriate method of returning the goods on a case by case basis.
* We will incur all shipping costs if the item is deemed to be faulty – we will not cover shipping costs for items which are broken or damaged due to mistreatment or harsh wear.
We will assess the goods when they are received and either replace with the same style, colour and size or exchanged for another item (any difference in price to either be credited or charged accordingly) or a refund offered. (Please note that refunds can only be issued to the credit card on which the item was originally purchased)